References | Helsinki Congress Paasitorni

Find out what our customers like best about Paasitorni’s services:

• Fast, streamlined and friendly

The Finnish Psychiatric Association has been holding its twice yearly psychiatrists’ conference at Paasitorni for the past ten years. This professional event attracts about 350 participants and an extensive exhibition is also held in conjunction with the event. Almost all the space in the building is used for the event.

Annika Wiikeri and Päivi Vanha-aho from the Finnish Psychiatric Association emphasise the importance of a seamless working relationship with Paasitorni’s sales and conference service. “A single, reliable contact is a fantastic resource, as time and energy aren’t wasted on repeating the basics over again, and you don’t need to start from the beginning again every time. We have also got to know Paasitorni’s meeting hosts and technician,  who are always ready to help before you even ask.”

Besides its flexible and helpful staff, Wiikeri and Vanha-aho see Paasitorni’s strengths as being its fantastic location, large rooms, excellent technology and excellent restaurant services. They look forward to the opening of the new hotel, Scandic Paasi, as speakers and participants alike, appreciate hotel accommodation under the same roof as the conference centre.

• A congress centre on a human scale

Kongressitoimisto Tavicon Oy has been successfully arranging international congresses and national events at Paasitorni since the late 1990s. “The premises have undergone thorough renovation and have been painstakingly restored. Practicality is an absolute requirement but well-travelled guests from around the world also value the beautiful historic setting which is out of the ordinary compared with the standard model of conference hotel,” says managing director Anja Hakkarainen.

Hakkarainen has seen Paasitorni develop into one of the leading conference centres in Finland. “We eagerly await the opening of the individually designed hotel, Scandic Paasi, and the new conference rooms and restaurants as these will see Paasitorni grow into a unique congress centre encompassing all the services under one roof.”

Anja Hakkarainen is convinced that strong growth and extending Paasitorni will not come at the expense of quality and first-class service. “Streamlined service and staff who have really taken on board the importance of customer service are Paasitorni’s biggest trump card. This is a place where people are met by people, however big the event may be.”

• Contract customers

Finnish bank Nordea Pankki Suomi Oyj discovered Paasitorni in 2007, when the building was used for the first time for a management training course for 250 people spanning several days. The positive experience of the organisers and the feedback gained from participants regarding the conference and the restaurant services encouraged the company to hold more training courses and other events at Paasitorni in the future.

Cooperation between Paasitorni and Nordea has been strengthened in the form of a contract customer relationship. The number of events Nordea has organised at Paasitorni has grown considerably and concentrating on this venue has brought Nordea benefits on price and conditions. The business community also value the speed at which things get done, and how easy and pleasant it is to do business as the benefits of a long-term customer relationship.